Lifesize Transforms Customer Engagement in the Contact Center with CxEngage Video
Native, on-demand HD video capability enables agents to effortlessly add video interaction from any channel, providing more seamless and…
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Customer Service
Bright Pattern Contact Center Provides Omnichannel Communications for COVID-19 Contact Tracing in…
The United Kingdom is revolutionizing their contact tracing program with innovative contact center technology to contain the spread of COVID-19 while…
Sabre and Mindsay Partner to Create Chatbot to Automate and Enhance Customer Service for Travel…
Mindsay, the leader in conversational AI for the travel industry, and Sabre Corporation, a leading software, and technology provider that powers the…
US Financial Services Giant Leverages eGain Virtual Assistant to Automate Customer Engagement
eGain, the leading provider of customer engagement solutions, announced that a financial services client is leveraging its top-rated digital…
Lincoln Financial Group Joins Benefitfocus Benefit Catalog
Group insurance industry leader partners with Benefitfocus to offer comprehensive set of group benefit choices to Benefitplace customers…
ABBYY Survey Reveals Financial Services Staff Most Likely to Play by the Rules
Banking, government and insurance industries vary in how they adhere to business processes, but seek help with process mining technologies
Staff in…
UJET Launches its Channel Partner Program with PeakView Partnership
Partnership Aimed at Delivering Industry Leading Cloud Contact Center Technologies and Solutions with Trust and Accountability
UJET Inc., a leading…
AT&T Wins J.D. Power 2020 Business Wireline Satisfaction Awards
Ranked Highest in all Six Factors in Both Segments, Wins Large Business for Third Straight Year
AT&T earned the J.D. Power 2020 U.S. Business…
Israel’s Cellcom Selects Amdocs as Strategic Partner
Amdocs will enable Cellcom to offer its customers an advanced and intuitive digital experience, using the world’s leading technologies
Amdocs, a…
360Quadrants Releases Quadrant of Best Social Media Analytics Software Vendors
Social Media Analytics Software comprises a set of analytical tools that enable users to monitor, analyze, and create insights using data gathered…