Guest Authors Proactive vs Reactive: Eliminating Passive Safety Systems With New Technology Trends David Liu Mar 13, 2020 Innovations are taking place almost everywhere in the technology environment. We've seen the rise of Video conferencing and collaboration systems to…
Guest Authors Vectors of Innovation with Conversational AI Suhas Uliyar Mar 13, 2020 Conversational AI is a huge technology advancement – as momentous as the unveiling of the Internet in 1983 or when Steve Jobs launched the iPhone in…
Video Radisys Unveils Engage Video Assistant – World’s First AI-Powered Video, Voice and Text Enabled Bot AIT News Desk Mar 13, 2020 Provides Unique Digital User Experience for eCommerce, Consumer Brand Engagement and Customer Service Radisys Corporation, a global leader of open…
Computing NICE inContact Provides Customers New Enhanced Customer Service and Business Continuity Capabilities… AIT News Desk Mar 11, 2020 Provides free work-from-home module and free voice call ports for 211 and 311 organizations to handle increased interactions volume NICE inContact …
Machine Learning First Ever AI Travel Insurance Chatbot Launched by VisitorsCoverage AIT News Desk Mar 10, 2020 Silicon Valley Insurtech Pioneer Implements Bot to Better Serve Global Customers VisitorsCoverage Inc. announced the initial launch of their…
Computing Autosoft Wins Three 2020 Stevie Awards for Excellence in Customer Service AIT News Desk Mar 10, 2020 Auto dealer technology provider scores wins amongst a stacked field that included IBM, Dell, Intuit, and DHL Autosoft was presented with three…
Machine Learning John Crane Lauded by Frost & Sullivan for Leading the Mechanical Seals Market with its… AIT News Desk Mar 6, 2020 Its wide service portfolio and extensive network of service channels position the company as a one-stop-shop in the mechanical seals market…
Voice Observe.AI and Telarus Partner to Bring AI-Driven Speech Analytics and Quality Management Platform… AIT News Desk Mar 4, 2020 Observe.AI, the leader in AI-powered speech analytics and quality management for voice customer service, announced that it has partnered with Telarus,…
Mobile IMImobile Enables Hyundai to Use WhatsApp Business for Customer Service AIT News Desk Mar 4, 2020 Using WhatsApp as a Customer Service Channel Will Improve Customer Experience for Vehicle Service Booking Global cloud communications software and…
Analytics The Human Side of Technology: Jobber Brings Home Stevie Award for Customer Service Department of the… AIT News Desk Mar 3, 2020 Award Recognizes Customer Success Department’s Achievements in Helping Small Home Service Businesses Grow Jobber, the leading provider of home…