Computing Salesforce Grants Equity Awards to ClickSoftware Employees Under Its Inducement Equity Incentive… AIT News Desk Jan 24, 2020 Salesforce, the global leader in CRM, announced it has granted equity awards under its 2014 Inducement Equity Incentive Plan (the “Plan”) to new…
Guest Authors How Voice is Enhancing Service Across Industries Guy R. VanBuskirk Jan 17, 2020 Have you ever had a written message misinterpreted? Sent a text your spouse took one way when it was meant in completely another? Had an employee…
Guest Authors Deciphering Artificial Intelligence in the Future of Information Security Steve Durbin Dec 20, 2019 Artificial Intelligence (AI) is creating a new frontline in information security. Systems that independently learn, reason and act will increasingly…
News Unbabel Triumphs at ‘ECCCSA’ Awards with Concentrix Customer Service Partnership AIT News Desk Nov 27, 2019 Winners in the “Best Innovation in Customer Service” Category Unbabel, the AI+human translation platform, announced that it has won the European…
Robots Independent Research Firm Finds 80 Percent of Business Leaders Consider RPA Important to Improving… AIT News Desk Nov 26, 2019 Robotic Process Automation Exceeded Respondents' Expectations in Improved Data Quality, Compliance and Productivity NICE announced insights from a…
News Purchasing Power’s AI-Powered Virtual Agent Wins Top Honor for Excellence in Self-Service AIT News Desk Nov 21, 2019 Frost & Sullivan awards Purchasing Power® for their AI-Powered Virtual Agent created in partnership with SmartAction® to enable conversational…
Guest Authors How to Motivate Your Service Organization for Customer Success Jared Cornell Nov 20, 2019 According to a customer experience report published by NewVoiceMedia, US companies lose more than $62 billion annually due to poor customer service.…
AIT MegaMind AiThority Interview with Alyssa Simpson Rochwerger, VP of Product at Figure Eight Sudipto Ghosh Nov 18, 2019 What inspired your journey into technology? During my first job after college, I worked at a startup in the customer service department. I…
Chatbots & Intelligent Assistants The Value of Values: AI’s Potential to Usher in a More Civilised Web AIT News Desk Nov 13, 2019 To maximize value, organizations must balance the capabilities of AI against consumers’ societal values A new international study commissioned by WP…
Analytics More Than Two-Thirds of Financial Services Workers Say AI Can Transform the Sector, yet Banks Are… AIT News Desk Nov 12, 2019 Nuxeo Research Report Highlights the Industry’s Struggles with Managing Information and Data, and How AI Could Be Used to Address These Struggles…