Customer Service

Leading manufacturer selected Syncron Inventory to improve customer satisfaction and enhance financial performance in Dec. 2019 Syncron, a provider…

Topbox Included in Emerging Unified Data Analytics Category of VoC Technologies Topbox, makers of conversation analytics software, is cited in a…

You're on your way to the airport for a birthday weekend getaway when you receive a notification from your airline on your phone: “Hello, your…

Artificial Intelligence (AI) is increasingly being integrated into everyday life. The technology is so advanced that, in some cases, you may not even…

Serial Entrepreneur and AI Visionary Muddu Sudhakar Recasts a New Generation of Customer and Employee Experience Aisera, the world's first…

LiveVox, the leading provider of customer service and digital engagement tools, today announced the acquisition of SpeechIQ. “Their capabilities…

Kurtosys, a leading digital experience platform (DXP) provider for financial service firms, announced that it has secured growth capital from Vistara…

Salesforce, the global leader in CRM, announced it has granted equity awards under its 2014 Inducement Equity Incentive Plan (the “Plan”) to new…

Have you ever had a written message misinterpreted? Sent a text your spouse took one way when it was meant in completely another? Had an employee…

Artificial Intelligence (AI) is creating a new frontline in information security. Systems that independently learn, reason and act will increasingly…