Chatbots & Intelligent Assistants Sprinklr Launches Live Chat for Fast, Personalized Customer Support AIT News Desk Nov 6, 2019 Enabling real-time conversations with customers while they’re on a brand’s website and mobile apps Sprinklr, the world’s first Unified Front Office…
Analytics Nielsen CGA Levels the Restaurant Analytic Playing Field with Launch of Free Benchmarking Platform,… AIT News Desk Nov 6, 2019 Enabling Accessible Analytics and a Smarter Market for the Restaurant Industry Today, Nielsen CGA, the on-premise measurement business arm of…
Technology Gladly Introduces In-App Chat, JetBlue Among First to Launch New Customer Service Contact Channel AIT News Desk Oct 31, 2019 With In-App Chat, the Airline Enables Customers to Reach Them Right Where They Are and Anticipates 20% Shift from Phone Conversations to Digital…
News XMReality Launches Version of Its Remote Guidance Customer Service Offering Online for Small-,… AIT News Desk Oct 29, 2019 Enables Support Teams to Communicate Remotely with Gestures, Speech, Chat and Pointers to Save Time, Expense of Onsite Visits, Improve Customer…
Guest Authors Business Leaders May Recognize the Importance of Using Voice Data for AI but Many Lack AI-Ready… Richard Stevenson Oct 18, 2019 There is no doubt of the ever-increasing role that AI will play in driving valuable business outcomes, with more use cases for AI than ever before and…
News Computer Aided Technology Completes the Acquisition of Fisher Unitech AIT News Desk Oct 18, 2019 Computer Aided Technology, a CIVC Partners, L.P. portfolio company, is pleased to announce the acquisition of Fisher Unitech ("Fisher" or the…
News Discusses the Importance of Engaging with Clinical Trial Patients on Social Media AIT News Desk Oct 17, 2019 Social media provides the world with a way to stay connected. Though this platform has largely been used by friends, classmates, and family members…
IoT Medisanté Earns Acclaim from Frost & Sullivan for Ensuring Better Care Outcomes While Reducing… AIT News Desk Oct 15, 2019 With Its Global Medical IoT Infrastructure, Medisanté Radically Simplifies PGHD Integration into Clinical Systems and Enables Healthcare Providers to…
Mobile Three Segments. Three Wins. Three Times in a Row. T-Mobile Owned the J.D. Power Wireless Business… AIT News Desk Oct 11, 2019 The businesses have spoken. And evidently, they’re fans of international data, generous hotspot data, published rate plan pricing, Gogo inflight…
Guest Authors AI for Customer Support Workflows: Opportunity Awaits Rob May Oct 8, 2019 Artificial Intelligence is a major breakthrough for customer support functions, offering answers in real-time and asking intelligent follow-up…