Genesys

Research Identifies Top Personal Values in High-Performing Contact Center Agents to Help Companies Improve Overall Employee Engagement and Customer…

- Assaf Tarnopolsky joins Genesys as Senior Vice President and General Manager of APAC, Stephen Hamill comes on board as Vice President, ASEAN and…

New Integration and Investment Expands Access to Customer Service for the Global Visually Impaired Community Genesys, a global cloud leader in…

Genesys Grows New Booking and Subscriptions More than 100% Year-over-Year as Companies Adopt Its Experience as a Servicesm Vision Genesys, a global…

Genesys, a global cloud leader in customer experience orchestration, has been ranked first for 2020 market share in the IDC Worldwide Contact Center…

Cloud customer experience provider placed highest for ability to execute Genesys, a global cloud leader in customer experience orchestration, has…

With new Genesys Cloud CX features, companies can easily integrate AI and automation across digital and voice channels Genesys, a global cloud leader…

New Digital-First Product Transforms the Customer Conversation Beyond Transactional Chat Interactions to Intuitive Digital Experiences That Build…

Cloud Customer Experience Leader Receives Highest Ranking in the Frost Radar™: North American Enterprise Cloud Contact Center Market 2021 Report…

New alliance gives companies a comprehensive view of the customer service experience, based on sentiment and service history, to improve retention and…