quality management

Strategic and Technology Partnership Delivers Modern, Digital-First Customer Interactions with a Human-Centric Approach UJET Inc., a leading provider…

Thomas Andrew Hobson of ES ASUR uses Helix ALM to efficiently track data that contributes to success of center and helps easily prove compliance…

Enterprises Can Now Add a Global Cloud Voice Solution that Is the First to Fully Integrate with Microsoft Teams without Changing the Employee…

New offering enables brands and government agencies to deploy contact center operations from anywhere TTEC Holdings, Inc., a leading digital…

TraceLink Inc., the leading digital platform company for the life science supply chain, announced it has earned ISO 9001:2015 certification, a…

The International Business and Quality Management Institute LLC (IBQMI) recently announced a beneficial partnership with the U.N. Department of…

Successfully navigating the COVID-19 pandemic by enabling agents to work-from-home for business continuity needs is a crucial component of Talkdesk…

Although Participants in a Global Survey Recognize Quality 4.0's Importance at All Stages of the Value Chain, Few Have Defined a Detailed Strategy or…