IoT Founder of Hive Launches New Software to Continue Dominance in the UK Iot Market Viraj T May 2, 2019 Pilgrim Beart, the key figure behind the Hive Platform, British Gas’ innovative initiative and, by far, UK’s most successful IoT project has secured…
News Boost.ai Launches Europe’s Leading Conversational AI in US. to Disrupt Virtual Agents AIT News Desk Mar 20, 2019 Leveraging $5 Million Strategic Investment, American Expansion to Change the Way the Banking, Insurance, and the Enterprise Handle Frontline Customer…
Bots/Intelligent Assistants Alterra.ai Introduces Answer Bot for Zendesk to Help Businesses Automate Customer Support AIT News Desk Feb 22, 2019 Alterra.ai, a Deep Learning startup that builds virtual assistants for intelligent customer engagement and support, announced that Alterra Answer Bot…
News Crayon Raises $6 Million Series A Led by Bedrock Capital to Deliver Software-Driven Competitive… AIT News Desk Feb 7, 2019 Crayon, the market and competitive intelligence company that enables businesses to track, analyze, and act based on market movements, has raised $6…
Interviews Jumpstart 2019: AiThority Interview Series With Anand Janefalkar, Founder & CEO at UJET Sudipto Ghosh Dec 21, 2018 Our platform has had a strong focus on ‘Experience-as-a-Service’ since inception. It is a core component of our DNA. What opportunities and…
Chatbots & Intelligent Assistants Dialpad Launches Dialpad Support for Call Centers AIT News Desk Dec 6, 2018 New Product Features Real-Time AI Tools to Help Call Center Teams Have Smarter Customer Conversations Dialpad, the only AI-driven, cloud-native…
Distributed Architectures Zendesk Adds New ‘Sunshine’ CRM Platform for Evolving Customer Experiences Sudipto Ghosh Nov 13, 2018 Built on Amazon Web Services, Zendesk Sunshine Seamlessly Connects and Understands Customer Data—Wherever It Lives Today, Zendesk, Inc. launched…
Machine Translation Unbabel Unveils New Integration, Removing Language Barriers in Zendesk Chat Sudipto Ghosh Nov 13, 2018 Leading AI scaleup and Translation-as-a-Service specialist, Unbabel, extends integration capability with customer service platform on Zendesk Chat…
SaaS Formstack Expands Offline Form Submission Capabilities Sudipto Ghosh Nov 13, 2018 Formstack' Latest Add-On and Mobile App Provides Access to Offline Form Submissions, Kiosk Mode Formstack, a software-as-a-service (SaaS) company…
SaaS Zendesk Partners with Discord to Deliver Seamless Gaming Experience Sudipto Ghosh Aug 14, 2018 150 Million Users on Discord Can Now Access Fast Support Without Disrupting In-Game Experience Today, Zendesk has announced an integration with…