Technology Europcar Transforms Global Customer Experience with NICE CXone Business Wire Dec 13, 2023 Europcar standardizes operations and empowers agents to deliver exceptional CX on a unified AI driven cloud platform NICE announced that Europcar…
Machine Learning Upstream Works Applauded by Frost & Sullivan for Improving Productivity, Agent Experience, and… Business Wire Mar 9, 2023 Frost & Sullivan analyzed the contact center omnichannel agent engagement market and, based on its results, recognizes Upstream Works with the…
Martech LiveVox Announces Platform Update to Leverage Data Insights and Collaboration to Deliver Enhanced… AIT News Desk Mar 26, 2021 Version 15 of the LiveVox platform includes improvements to agent experience, increased automation throughout the platform, and enhanced omnichannel…
SaaS Vonage Announces Enhanced Capabilities to the Vonage Contact Center to Transform the Customer and… AIT News Desk Aug 20, 2020 Live chat functionality integrated into Vonage Omnichannel capabilities Enhancements to self-service for secure payments Microsoft Teams direct…
Martech NICE inContact Taps CXone Integration with Microsoft Teams and Dynamics 365 Sudipto Ghosh May 26, 2020 Cloud Contact Center Solutions Provider Highlights the Effectiveness of its Embedded Agent Experience and Personalization Solutions The world is…