AI Capabilities

 Partnership will help enhance omnichannel customer experience with integrated data insights, cloud, and AI capabilities Tech Mahindra, a…

Dialpad Ai Agent Assist and soon to be released, Ai QA Scorecards to provide real-time insights to maximize success with customers, reduce contact…

Sutherland, an experience-led digital transformation company, announced that it has acquired AI-based customer experience platform company Augment CXM…

HealthEMAI, a mission-driven data platform company dedicated to improving care delivery, announced its partnership with Marquee Dental Partners.…

Genesys, a global cloud leader in customer experience orchestration, has been named a leader in "The Forrester New Wave: Conversation Automation…

Zyte, the leader in reliable web data extraction for small businesses and enterprises, is announcing the appointment of its new Chief Technology…

Lift AI, the leading buyer intent intelligence solution, announced the availability of its integration with Drift, the Conversation Cloud Company, to…

Genpact, a global professional services firm focused on delivering digital transformation, announced it has been selected to implement its digital and…

NICE named a leader in Omdia Customer Engagement Platforms, 2022–23 research report, receiving maximum scores for solution innovation NICE announced…

Infor, the industry cloud company, announced that global bakery ingredients business Zeelandia Group has deployed its Infor Coleman AI (artificial…