AI Contact Center

A well-shared industry statistic, call centers face an annual employee turnover rate of 26%; a figure exceptionally high compared to the UK average of…

Picture this. It’s been a few days since you ordered the much-loved designer handbag online and there’s no sign of the product. You decide to check…

Alert the Ai fanatics, the Ai curious, the robo enthusiasts, and pop culture connoisseurs! Dialpad, Inc., the leading Ai-Powered Customer Intelligence…

Russian writer, Leo Tolstoy once said, “The two most powerful warriors are patience and time.” We know that this prolific gentleman said this in a…

The Dialpad for Good Program, now available to Australian and New Zealand businesses Program already increased tech accessibility for…

Australian and New Zealand businesses will be able to use conversational AI and customer intelligence to dynamically learn and apply customer…

The research study finds that despite increased interest in AI technology, only 44% of organizations experience benefits from implementing AI…

Dialpad adds conversational AI to dynamically learn and apply customer intent across all modes of customer communication cutting complexity and…