Natural Language AiThority Interview with Bjorn Andersson, Senior Director, Global Digital Innovation Marketing and… Sudipto Ghosh Jul 11, 2023 Contact centers are thriving in the post-pandemic world, largely due to a rampant adoption of data-driven digital transformation journeys. The…
Interviews AiThority Interview with Bill Patterson, EVP and General Manager, Applications at Salesforce Sudipto Ghosh Jul 10, 2023 The hype related to Generative AI tools continue to influence the board room discussions. Customer service industry is one of the most disrupted…
Interviews AiThority Interview with Brian Steele, VP of Product Management at Gryphon.ai Sudipto Ghosh Jul 10, 2023 Artificial intelligence (AI) is driving new innovations in the contact centers. A majority of the call centers utilize AI technologies to improve…