Browsing Tag

Amazon Connect

SugarCRM Brings Companies Cloud-Based Customer Experience (CX) Solutions on AWS

AIT News Desk Dec 8, 2020

SugarCRM Inc. deepened its commitment to cloud-based customer experience as an Amazon Web Services (AWS) Advanced Technology Partner within the AWS…

Martech

Concentrix Releases Cloud Platform for Digital Customer Experience Management

AIT News Desk Oct 19, 2020

Concentrix, a leading global Customer Experience Solutions Company, announced Concentrix Experience Platform (XP), the CX industry’s newest platform…

Sales and Customer Support

Cresta’s AI Coaching Software Integrates with Amazon Connect to Provide Real-Time Performance…

AIT News Desk Oct 8, 2020

Organizations Immediately Benefit from Artificial Intelligence to Improve their Workforce Cresta, a real-time intelligence platform for customer…

SaaS

DVSAnalytics Delivers Amazon Connect Integration

AIT News Desk Aug 12, 2020

DVSAnalytics, a leading provider of workforce optimization software, announced the release of its Encore Workforce Optimization as a Service (WFOaaS)…

Machine Learning

Zendesk Talk Partner Edition Expands Amazon Connect Support

AIT News Desk Dec 5, 2019

Zendesk Selects Amazon Connect as a Preferred Contact Center Voice Solution for Global Deployment with Zendesk Talk Partner Edition AWS re:Invent…

Analytics

Calabrio Raises Investment from KKR for Continued Growth in Customer Engagement and Analytics

AIT News Desk Nov 14, 2018

Funding fuels continued SaaS success as customers transition to the cloud Calabrio, a leading provider of customer engagement and analytics…

Distributed Architectures

Zendesk Adds New ‘Sunshine’ CRM Platform for Evolving Customer Experiences

Sudipto Ghosh Nov 13, 2018

Built on Amazon Web Services, Zendesk Sunshine Seamlessly Connects and Understands Customer Data—Wherever It Lives Today, Zendesk, Inc. launched…