Genesys Supports the World’s Leading Messaging Services, Including Apple Business Chat Genesys, the global leader in cloud customer experience and contact center solutions, announced that Swisscom’s customer satisfaction, efficiency and transactional Net Promoter Score have improved by nearly 10% on messaging channels since deploying Genesys Messaging for Apple Business Chat just ... Read More »

Official Concierge Service Offers Personalized Assistance To Attendees On Schedules, Parties And Practicalities, Directly From The Messages app on iOS LivePerson, Inc, a leading provider of conversational commerce solutions, has launched the official Cannes Lions Concierge with Apple Business Chat running on LiveEngage. The concierge service gives festival attendees an ultra-simple ... Read More »