Machine Learning ASAPP Launches Generative AI AutoAssist to Provide Real-Time Assistance for Contact Center Agents GlobeNewswire May 10, 2023 Purpose-built generative AI for Customer Experience (CX) cuts new agent ramp time by 50% and reduces average call handle time by more than 10% …
Natural Language ASAPP AutoTranscribe, World’s Most Accurate Real-time Speech-to-Text Technology for Contact Centers,… AIT News Desk Jun 23, 2022 ASAPP, Inc., the AI Cloud company for Contact Centers launched AutoTranscribe—the most accurate, real-time, speech-to-text transcription service.…
Machine Learning ASAPP CX Report Reveals 85% of Customer Service Agents Don’t Want to Return to Contact Centers,… AIT News Desk Jun 17, 2022 Artificial Intelligence Services, New Automation Processes, and Workflows Can Raise WFH Agent Productivity ASAPP, Inc., the AI Cloud company…
Machine Learning ASAPP Launches AutoCompose to Automate 70% of Contact Center Agent Messages AIT News Desk Jun 12, 2022 Death of the Canned Response, AutoCompose Lifts Customer Service Agent Productivity, Accelerates Response Times to Customers, and Lowers Handle times…
Analytics Astound Broadband Selects ASAPP Platform for AI Omnichannel Transformation AIT News Desk Mar 7, 2022 AI Native® Services to Expand Astound Broadband’s CX Automation, Digital Capabilities, and Agent Productivity ASAPP, Inc., the artificial…
Customer Experience TaskUs Partners with Artificial Intelligence Provider ASAPP to Offer a Customer Experience of the… AIT News Desk Dec 22, 2021 TaskUs, Inc., a leading digital outsourcing provider for high growth companies, has announced a strategic partnership with ASAPP, Inc., an artificial…
SaaS New ASAPP Research Reveals Top 3 Reasons Why Contact Center Workers Have One of the Highest Turnover… AIT News Desk Sep 11, 2021 ASAPP, Inc., the artificial intelligence (AI) research-driven company, published a new, first-of-its-kind report CX: The Human Factor. The report…
Business Intelligence Top 3 Reasons Why Contact Center Workers Have One of the Highest Turnover Rates in The Nation AIT News Desk Sep 10, 2021 Up to 1.2 million American Contact Center Agents Leave Their Job Each Year, Citing Lack of Training, Technology and Career Growth ASAPP, Inc., the…
Voice Artificial Intelligence Platform Provider ASAPP Raises $120 Million to Drive Greater Performance of… AIT News Desk May 20, 2021 Series C to Fuel Growth in Applying AI to Address Untapped Human Productivity Opportunity in Contact Centers ASAPP, Inc., the artificial…
Voice JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation AIT News Desk Jan 28, 2021 JetBlue to Use ASAPP for Its Omnichannel Digital and Voice Customer Experience JetBlue and ASAPP, Inc., the artificial intelligence research-driven…