Browsing Tag

business improvement

Amory Somers Vine Joins Expereo as Director of CX

AIT News Desk Jan 9, 2023

Expereo, the world’s leading provider of managed network solutions, welcomes into its ranks Amory Somers Vine, Director of Customer Experience. The…

Technology

CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience

AIT News Desk Nov 10, 2022

Integrations with Zoom Contact Center and Zoom Phone help enable organizations to deepen understanding of customers and better meet expectations…

Analytics

CallMiner Introduces New CCaaS Integrations to Enhance Real-Time Analytics Capabilities

AIT News Desk Aug 22, 2022

CallMiner, the leading provider of conversation intelligence to drive business improvement, announced new integrations with Genesys Cloud CX and…

Customer Experience

CallMiner Named Automation Solution Of The Year At CCW Excellence Awards

AIT News Desk Dec 23, 2021

The CallMiner Conversation Analytics Platform recognized among industry-leading solutions driving contact center and customer experience excellence…

Business Intelligence

Beehive And BSI Embark On Fifth Global Organizational Resilience Index Report

AIT News Desk Jul 20, 2021

Beehive, the global insight agency has announced that it is collaborating with BSI, the business improvement and standards company, on its fifth…

Analytics

CallMiner Announces Conversation Analytics Solution for Enterprise and Business Development Sales…

AIT News Desk Jul 16, 2021

CallMiner, the leading provider of conversation analytics to drive business improvement, announced the launch of Sales Conversation Analytics (SCA), a…

Voice

CallMiner Introduces the Open Voice Transcription Standard (OVTS)

AIT News Desk May 25, 2021

CallMiner, the leading provider of conversation analytics to drive business improvement, introduced the Open Voice Transcription Standard (OVTS), a…