call center

Historically, organizations kept employee experience (EX) separate from their customer experience (CX) initiatives, costing them uncontrolled…

Event Brings the Call Center Community Together to Learn about Trends and Emerging Issues October 16-19 in Orlando ICMI’s Contact Center Expo,…

Today, consumers are smarter and tech-savvier than ever. They want quick, authentic resolutions without getting into the vicious circle of long holds,…

TCN's second annual "Consumer Insights about Customer Service" survey provides new insights and changes over the past year in Americans'…

85% say noise results in agents and customers wasting time repeating themselves 69% feel noise has a negative effect on their mental…

Expansion Continues in Trinidad and Tobago With 40,000 More Square Feet iQor, a managed services provider of customer engagement and…

Jawonio has become aware of a data security incident that may have involved the personal information of individuals. Jawonio has sent notification…

Recruiter.com Group, Inc., an AI-enabled hiring platform with the world's largest network of recruiters, announced the successful delivery of an…

If you are planning your pandemic preparedness plan against the backdrop of ongoing COVID-19 lockdown, here is a list of 50 questions that would help…

Votacall, a leading provider of hosted VoIP solutions and business communications systems, has added Speech Enabled Call Center functionality to its…