Interviews AiThority Interview with Bill Patterson, EVP and General Manager, Applications at Salesforce Sudipto Ghosh Jul 10, 2023 The hype related to Generative AI tools continue to influence the board room discussions. Customer service industry is one of the most disrupted…
SaaS Stratodesk Integrates EPOS Connect VDI to Simplify Communication and Collaboration for Distributed… AIT News Desk Jun 24, 2022 The premium audio brand, EPOS, part of the Demant Group, and endpoint OS innovator Stratodesk announce EPOS devices are now optimized for Stratodesk…
Martech MTarget Selects iBASIS to Introduce CPaaS Mobile Marketing Campaigns via APIs AIT News Desk May 10, 2022 Leveraging omni channel capabilities by powering voice channels as a carrier-grade, enterprise-centric CPaaS for service providers and…
Natural Language Talkmap Raises $8 Million in Series A Funding AIT News Desk Feb 1, 2022 Talkmap, a leader in AI-powered conversational intelligence for call centers, announced that it has closed on $8 million in Series A funding led by…
Financial Services Fonative Customers See Zero Dropoff In Call Completion In The STIR/SHAKEN Era AIT News Desk Jul 22, 2021 Proper Implementation Means Call Centers and Agents are Conducting Business as Usual Fonative focus on staying ahead of the curve surrounding…
Voice New Product Release from VoiceOps Gives Call Centers A Powerful Tool To Execute And Evaluate… AIT News Desk Jul 5, 2021 The latest product release from VoiceOps provides unprecedented visibility into coaching activity and rep engagement, so managers can better…