CCaaS

Contact center performance now affects enterprise value, so more companies are embracing cloud-based contact platforms, ISG Provider Lens report…

Verint, The Customer Engagement Company, announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a…

Verint Shines in Key Parameters for Choosing a CX Platform Provider: Open Ecosystem, Flexible AI, and Application Driven Verint, The Customer…

A well-shared industry statistic, call centers face an annual employee turnover rate of 26%; a figure exceptionally high compared to the UK average of…

Customized integration between LiveVox’s contact center and CGI’s CACS X default management solution will be on display this month at Consumer…

LinkLive, the leading cloud-based Contact Center as a Service (CCaaS) provider, announced the launch of its refreshed native mobile app, LinkLive…

NICE recognized as a Leader, receiving the highest scores in the current offering and strategy categories and the highest possible score in the…

Businesses are exploring new ways for remote and hybrid employees to deliver outstanding customer experiences. They also want solutions that are…

Sprinklr Service helps its customers redefine service for digital consumers. Sprinklr announced the winter release (v. 18.2) of its unified…

Customer expectations have changed. And today, most businesses have understood that optimal customer engagement is the cornerstone of a successful…