CCaaS

Companies in the Asia Pacific region can now exceed today’s consumer and employee expectations by delivering effortless, consistent and personalized…

The Vonage Communications Platform accelerates innovation for the Company and provides deeper customer engagement with integrated multi-channel…

Secure, Artificial Intelligence-enabled CCaaS Platform, LinkLive, Delivers New Enhancements that Create Improved Customer Experiences Revation…

Standalone version of Edify’s no-code, drag-and-drop tool now available for any contact center to create and execute self-service customer experiences…

Alvaria and Call Design announce a new Alvaria Workforce customer, TSA Group. Australia’s leading CX outsourcing solutions provider, TSA Group, has…

Balto, the #1 real-time guidance platform for contact centers, has passed the 150 customer mark and continues to grow at over 100% year-over-year.…

Now Available in Indonesia and Thailand; Offers Highest Quality of Service and Reliability for Employees and Contact Center Agents in 50 Countries and…

Balto, the #1 real-time guidance platform, now offers swift and seamless integration with 8x8, the #1 business phone, video, chat, and contact center…

The pandemic has accelerated businesses’ digital transformation efforts, resulting in a multi-billion dollar Chat Commerce market opportunity Chat…

Clickatell, a leader in mobile communications and Chat Commerce, collaborated with senior executives across the CPaaS, CCaaS, and Digital Commerce…