CCaaS

Predictive Routing, Data Unification, and Conversational AI Power UJET’s Virtual Agent for Increased Contact Center Efficiency and More Natural…

Customer service platform company brings in SaaS leader as it seeks to build on recent successes Puzzel, the leading innovator of CCaaS Customer…

Supporting Agents and Supervisors in their quest to better enable remote workers – and demonstrating an additional proof point of the Five9…

New Partnership offers 8×8 Contact Center Customers Integration with Verint Monet and Verint Enterprise Verint Systems Inc., The Customer Engagement …

Across its entire range of solutions, the Company now has over 4,400 Patents and growing.

PCI-Compliant Credit Card Automation Native to Thrio CCaaS Offering Thrio, Inc., maker of award-winning cloud contact center software, announced…

Five9, Inc an industry-leading provider of the intelligent cloud contact center, announced that the company has entered into an alliance agreement…

Industry’s First Offering Specifically Designed to Help Create an Enterprise-wide Interaction Data Hub Open Cloud Architecture and Usage-based…

UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center provider, announced a strategic partnership with Telarus, the largest…

Talkdesk, Inc., the cloud contact center for innovative enterprises, announced its recognition as a Leader by Gartner in the inaugural multi-regional…