Myriad Genetics, Inc., a leader in molecular diagnostics and precision medicine, announced a new collaboration with OptraHEALTH to implement a cognitive ChatBOT named Gene to provide genetic and financial assistance information to prospective patients. Gene is an AI-powered, HIPAA-compliant knowledge platform for genetic health with BOT interfaces and can answer over ... Read More »
Integration of iTest and ‘Proview’ to ensure authentic invigilation of online exams held remotely Sify Technologies Limited, headquartered in Chennai, India’s most comprehensive ICT solutions provider with global service capabilities spanning domestic and international Telecom Networks, Data Centers, Cloud, Applications, Managed services and Systems integration, announced their partnership with Talview, ... Read More »
Validates the Talent Experience Management company’s commitment to the protection of customer information Phenom, the global leader in Talent Experience Management (TXM), announced it has achieved ISO/IEC 27001:2013 certification. This independent evaluation and audit demonstrates Phenom’s commitment to compliance and security of its artificial intelligence (AI) offerings and customer information. ISO ... Read More »
Orbita, the leading provider of conversational AI-powered voice and chatbot solutions for healthcare, announced today that it has secured $9M of venture funding as part of the company’s Series A financing round. Co-leading the round are Philips Health Technology Ventures, which manages a business-agnostic fund investing in future partners to drive ... Read More »
Workday Adaptive Planning to Run on Microsoft Azure Cloud Workday on Microsoft Teams, Microsoft Azure Active Directory to Create Greater Integrated Customer Experience Microsoft and Workday Inc. announced a strategic partnership prioritizing enterprise planning in the cloud and expanding the business solutions customers can use to better optimize their everyday work. Through this ... Read More »
Bespoke Inc., creators of the first AI-powered chatbot developed specifically for emergency response, announced the launch of “BeAssist.” BeAssist enables small businesses across the world to create their own AI (Artificial Intelligence) chatbot in three simple steps to recover more quickly from the effects of the COVID-19 crisis. Recommended AI ... Read More »
Business Intelligence Group has named Pipedrive a winner in the 2020 Excellence in Customer Service Awards. “Customer service is a total team effort in our entire company. I cannot thank our team members enough for their patience, compassion and mastery of our product suite,” says Mara Vicente, Global Head of Customer Support ... Read More »
Divurgent Deploys Solution to Streamline and Automate Support in a Fully Virtual Capacity to Keep Organizations up and Running During COVID-19 Crisis Divurgent, an international IT consulting company, announced that it has launched a fully virtual end user support solution that enables chat, audio, screen sharing, and video connectivity with ... Read More »
The world is witnessing an unprecedented situation with the COVID-19 pandemic. It has brought a shroud of uncertainty in the way people live, work and even interact with each other. While its real impact on the economy is yet to be seen, most organizations are operating remotely and trying to ... Read More »
KustomerIQ leverages advanced artificial intelligence to help agents more efficiently analyze and take action on customer requests. Machine learning models are deployed to allow support experiences to be more rapid and accurate Kustomer, the SaaS platform reimagining enterprise customer service, announced the broad rollout of KustomerIQ, its artificial intelligence engine embedded ... Read More »
