While understanding the capabilities and limitations of AI is important, especially given its role in enhancing (and in some cases displacing) humans’ roles, investments must support specific problems. Know My ...
Sales and Marketing Teams Will Excel with EyeLevel’s Technology. The Company Offers an Infusion of Relevant Advertising When Customers Converse with Chatbots Brands are struggling to sustain positive consumer sentiment ...
Well, We Weren’t Expecting That! During her recent London Fashion Week catwalk show, Victoria Beckham got more than she bargained for. Amidst rumors of a divorce from her husband, David ...
New capabilities help customers deliver more effective omnichannel customer experience across more channels Comm100, a global provider of enterprise-grade digital customer experience solutions, announced the launch of its third-generation AI-powered ...
We’ve all had experiences with chatbots and automated phone systems. From product and support issues to scheduling and ordering information, these automated platforms have become commonplace in customer service and ...
‘KnowBe4’s Customizable and Engaging Training Material Gives It Wide Employee Reach and High Lesson ‘Stickiness’ Based on its recent analysis of the global cybersecurity awareness and training program market, Frost ...
Cloud-based chat software solution helps businesses reduce cost of contact centers while increasing customer satisfaction UNIFY – a greater-Seattle based company, announced immediate availability of the UNIFY Chatbot for Customer ...
AI-Powered Insights Decrease Application Outage Resolution Time Site24x7, the cloud-based performance monitoring solution for DevOps and IT operations, announced the introduction of its AI-powered Microsoft Azure monitoring as well as ...
AI-infused Talkdesk iQ showcased for the first time at the customer experience event of the year Talkdesk, the enterprise contact center platform, announced significant platform enhancements and new products to ...
The first and foremost thing any marketer needs to do is get a handle on their data. Start by answering these questions: What data does my organization currently gather? What data could ...
