Quickly transitioned employees to a secure, flexible remote work environment with no service interruption for customers Hydro Ottawa, the third largest energy and utilities company in the province of Ontario, Canada is delivering essential electricity and related services to its customers without interruption, even while quickly pivoting to a remote ... Read More »
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced its partnership with AI communications leader, EBO.ai to provide businesses with intuitive, intelligent customer service tools and support powered by the Vonage Communications Services Platform. EBO.ai, a virtual agent provider based in Malta and the ... Read More »
Protecting sensitive patient health information across products Global cloud communications software and solutions provider IMImobile PLC, announced it has completed its HIPAA compliance assessment for its customer interaction management platform, IMIconnect, as well as its interactive marketing cloud and contact center applications. This assessment ensures patient and health information are processed in accordance with the ... Read More »
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Homeless Link has been able to handle a 250 percent increase in calls while operating remotely, in response to the COVID-19 pandemic, with the Vonage Contact Center. Homeless Link is the national membership charity for organisations ... Read More »
Indonesia’s largest telecommunications and network provider, PT. Telekomunikasi Indonesia, has chosen Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, to enhance its customer communications and experience. The Vonage Messages API has been integrated into Telkom Indonesia’s five business divisions – IndiHome, a broadband retail service, wifi.id, a Wi-Fi and hotspot service, Telkom DBS, a digital ... Read More »
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced that industry veteran Curt Allen will join the Company as Senior Vice President and Channel Chief, effective July 13, 2020. Allen has more than two decades of Channel experience in the tech industry, having been both a Master Agent and ... Read More »
Indonesia’s largest telecommunications and network provider, PT. Telekomunikasi Indonesia, has chosen Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, to enhance its customer communications and experience. The Vonage Messages API has been integrated into Telkom Indonesia’s five business divisions – IndiHome, a broadband retail service, wifi.id, a Wi-Fi ... Read More »
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has announced that Nine9, a Michigan-based talent organization for models and actors, has selected Vonage to help stay connected to its applicants, clients and talent during the global health crisis. Priding itself as the “UnAgency”, Nine9 is using Vonage to ensure ... Read More »
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that healthy recipe box company, Mindful Chef, has chosen the Vonage Contact Center to better serve its customer-base following a 452 percent increase in customers. With more than 123,000 customers, Mindful Chef delivers pre-portioned ingredients and fresh meat, fish ... Read More »
Broadens Microsoft Teams integrations to empower users to be more productive RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced RingCentral Cloud PBX™ for Microsoft Teams enabling Direct Routing integration. With RingCentral Cloud PBX for Microsoft Teams users will have access to ... Read More »
