Cloud Contact Center

New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce…

8x8 Omni Shield CPaaS Solution Enables Enterprises to Proactively Safeguard Customers Against Artificial Inflation of Traffic Attacks 8x8, a…

Modivcare, a technology-enabled healthcare services company that provides a platform of integrated supportive care solutions focused on improving…

8x8 Contact Center Customers Can Now Add Voice Self-Service Capabilities Via Open Beta Program 8x8, a leading integrated cloud contact center and…

Next Generation Version Expands 8x8's Microsoft Teams Solution Portfolio, Providing Seamless User and Admin Experiences and Improved Performance…

Bright Pattern, the highest-rated cloud contact center by customers, announces the world’s first omni-enterprise contact center platform in the latest…

With the new release, Five9 is delivering on its strategy to leverage best of breed Large Language Models to “democratize” new areas of contact…

Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, released a new Talkdesk Research report, “The promise (and…

Insurers increasingly consider CX a top business priority and advanced AI tools will help drive customer satisfaction and loyalty Insurers…

First Orion, the leading provider of branded communication solutions for businesses, announces its integration with Amazon Connect, an easy-to-use…