Technology Broadvoice Launches GoContact Cloud Contact Center Solution in North America AIT News Desk Jan 12, 2023 Broadvoice, a provider of hosted voice, unified communications (UCaaS), omnichannel contact center (CCaaS) and SIP trunking services for small and…
Technology New Talkdesk Research Reveals the Trends to Watch in Retail CX AIT News Desk Dec 9, 2022 Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, today released a new Talkdesk Research report, The Future of…
Machine Learning Five9 Elevates Omni-Channel Customer Engagement with Innovations in Digital Self-Service, AI Design,… AIT News Desk Dec 6, 2022 The latest updates to the Five9 platform help companies create fluid experiences across digital and voice channels and unlock more value from their…
Technology Talkdesk Chosen as Wallbox Contact Center Solution AIT News Desk Nov 29, 2022 Pioneer in electric vehicle charging systems embarks on digital transformation to spark great customer experiences Talkdesk, a global cloud…
Technology Five9 Announces Annual Virtual Customer Experience (CX) Summit Canada AIT News Desk Nov 24, 2022 The Canadian event will bring together industry experts, customers, and partners to explore how businesses can make the change migrating off-premises…
Technology Talkdesk Brings Low-Code and No-Code to Every Aspect of the Contact Center AIT News Desk Nov 17, 2022 Talkdesk, a global cloud contact center leader for customer-obsessed companies, introduced Talkdesk Automation Designer and Talkdesk Workspace…
Technology Eleveo Integrates Its Workforce Optimization Suite With Zoom Contact Center AIT News Desk Nov 10, 2022 Partnership delivers a comprehensive, omnichannel solution for cloud contact center management. Eleveo has joined Zoom’s ISV Partner Program and…
Technology UJET Named to CNBC’s Top Startups for the Enterprise List AIT News Desk Nov 10, 2022 Leading contact center platform recognized for its disruptive innovations of cloud solutions for small, mid-sized, and enterprise level customer…
Machine Learning SADA Partners with Google Cloud to Deliver Contact Center AI Platform AIT News Desk Oct 18, 2022 SADA, a leading business and technology consultancy and award-winning Google Cloud Partner, announced it is officially a delivery partner for Google…
Cloud 3CLogic Announces Voice and SMS Solution for SAP Service Cloud AIT News Desk Oct 13, 2022 Leading provider of voice, SMS, and cloud contact center solutions expands its suite of offerings with new SAP Service Cloud integration 3CLogic…