Computing Tap Air Portugal Selects Talkdesk to Quickly Move Hundreds of Agents to W************* on Cloud… AIT News Desk Apr 21, 2020 Talkdesk’s flexible, scalable and reliable cloud solution displaces legacy on-premises solution for more than 200 TAP agents to ensure business…
Analytics New Bright Pattern AI Survey Finds 78% of Companies Have or Plan to Deploy AI in Their Call Center AIT News Desk Apr 14, 2020 Bright Pattern Presents Key Findings From Canam Call Center AI Benchmark Trend Report Adoption of artificial intelligence continues to increase in…
Computing Talkdesk Accelerates Growth Strategy, Business Continuity Support for Customers With Appointment of… AIT News Desk Apr 9, 2020 Experienced Customer-First Revenue Strategist Strengthens Talkdesk Executive Management Team Talkdesk, Inc., the cloud contact center for…
Computing Genesys Helps Organizations Manage Increased Customer Service Demands and Establish Remote… AIT News Desk Apr 2, 2020 Rapid Response offer gives organizations free cloud contact center solution deployed in 48 hours, plus no premiums for volume spikes and comprehensive…
Hot Startups Enterprises are Migrating to Five9 in 48 Hours to Enable Agents to W************* During Coronavirus… AIT News Desk Apr 1, 2020 The Five9 Intelligent Cloud Contact Center Keeps People Working, Connected and Safe Five9, Inc., the leading provider of the intelligent cloud…
Computing NICE inContact and RingCentral Announce Joint Offering Helping Organizations Transition Employees to… AIT News Desk Apr 1, 2020 Combined Solution Provides Organizations With Cloud Contact Center, Cloud PPX, Video Meetings and Team Messaging to Ensure Everyone Can Work…
Financial Services Cloud Contact Center Provider Raises Series B Funding to Continue Global Expansion and Growth AIT News Desk Mar 26, 2020 3CLogic Announces Latest Round of Financing for Its Leading Cloud Platform. 3CLogic, a leading provider of cloud contact center solutions for…
Natural Language Talkdesk Announces Guide to Transform Customer Experience With Knowledge Base Innovation AIT News Desk Mar 11, 2020 Talkdesk 20-in-20 program continues with product #5 of 20, a new and innovative approach to knowledge base solutions Talkdesk, Inc., the cloud…
Martech Global Web Conferencing Enterprise Selects Five9 for Salesforce Integration AIT News Desk Mar 11, 2020 Five9, Inc., a leading provider of the intelligent cloud contact center, announced that a global web conferencing and collaboration solution provider…
Technology Talkdesk Appoints Charanya Kannan as First Chief Product Officer AIT News Desk Mar 5, 2020 Widely respected, award-winning innovator leads Talkdesk product development and strategy as the company prepares to revolutionize the contact center…