Cloud Contact Center

New capabilities will impact contact center agent productivity and supervisor efficacy, ease of use for video meetings and expansion of…

Collaboration unites UJET’s CCaaS 3.0 cloud contact center platform with AVANT’s forward-thinking vision, execution, and performance management…

Bright Pattern, a leading provider of AI-powered cloud contact center software, has been chosen by the global leader in hair regrowth and restoration…

Brands are failing to create the positive, emotive experiences that drive customer loyalty New research from NewVoiceMedia, a leading…

CXone sees largest increase in customer satisfaction with record customer growth, expanded international adoption NICE CXone announced its…

Drawing on two decades of market leadership and input from industry experts, Five9 has developed a framework to help businesses reimagine CX and…

AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …

Deeper integration of CRM and contact center tools enables highly customized interactions, streamlines contact center operations and boosts efficiency…

Funding from the specialized SaaS investment firm will enable the cloud contact center platform to accelerate sales and product development.…

Talkdesk AI Trainer moves company one step further in its vision to automate 80% of customer interactions, and gives agents and supervisors the…