Cloud Contact Center

RoundPoint Mortgage Servicing Corporation, one of the nation’s largest non-bank mortgage servicing companies, is helping connect more…

Recognition further elevates Talkdesk from other cloud contact center competitors in customer service, innovation and ease of use Talkdesk, Inc.,…

Companies’ shared customer-first philosophy helps enterprises around the world build brand love and loyalty by delivering billions of exceptional…

Rapidly expanding mobile testing clinic leverages Five9 and its Intelligent Virtual Agents (IVA) to manage on average 20k inbound calls a day…

CXone customer experience platform acknowledged for growth excellence and strategy innovation NICE announced that NICE inContact has been given the…

Announcement is next strategic phase in combining innovative cloud contact center and video meeting solutions for the new hybrid work paradigm CEO…

Predictive Routing, Data Unification, and Conversational AI Power UJET’s Virtual Agent for Increased Contact Center Efficiency and More Natural…

SLED Government Agencies in the US Recognizing the Need for Integrated Cloud Contact Center and Communications 8×8, Inc., a leading integrated cloud…

Anywhere365 and ASC Technologies announce their strategic partnership. Anywhere365, the world's first certified Microsoft Teams Contact Center, will…

Winter ’21 release includes new visual dashboards, Conversation Review, and integration with Five9 to further enhance the leading conversation…