cloud customer experience

Leading telecommunications provider accelerates cloud transition with Oracle apps and infrastructure Oracle has renewed a strategic agreement with…

Genesys, a leader in cloud customer experience orchestration, and Thrive, the behavior change technology company founded by Arianna Huffington, are…

Cloud Customer Experience Leader Receives Highest Ranking in the Frost Radar™: North American Enterprise Cloud Contact Center Market 2021 Report…

AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …

Customer experience pioneer to enable companies to deliver high-touch customer engagement at scale with Messenger API for Instagram With more…

AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …

Bold360 joins Genesys in delivering the next frontier of digital customer experience Genesys, a global leader in cloud customer experience and …

The combination is set to advance its Experience as a Service vision and deliver the next frontier of digital customer experience Genesys, a global…

1 in 6 people confess to having called customer service just to talk to someone; study finds increased interactions with customer service tied to…

- New bookings growth up nearly 130 percent for Genesys Cloud and more than 70 percent for Genesys Engage Cloud and Subscription year over year;…