Technology Human Interaction in Customer Service Still Preferred Despite Technology Innovations, New Research… Business Wire Dec 20, 2023 New Cogito survey finds 46% of consumers prefer to speak to a human agent, but are comfortable with AI-assisted human interactions Cogito, the…
Technology Cogito Secures New Funding to Empower Better Agent and Customer Experiences Business Wire Oct 26, 2023 New funding from Goldman Sachs Asset Management, Telcom Ventures, Schechter Private Wealth, Safar Partners, and Lions Capital will fuel innovations…
Machine Learning Cogito Expands Relationship with Leading US Health Plan and Deepens API Integration with Fortune 25… Business Wire Aug 10, 2023 Cogito continues to drive exceptional return on investment (ROI) for customers, leading to expanded and strengthened relationships with world’s…
Machine Learning Cogito Partners with Medallia to Enhance Real-Time Agent Guidance Cues and Customer Journey… Business Wire Aug 3, 2023 Partnership will lead to more customized guidance and improve customer journeys with enterprise contact centers Cogito, the leader in real-time…
Machine Learning Cogito Announces New Digital Asset Class Propelling Crypto into a New Era with AI GlobeNewswire May 25, 2023 With the release of its CGV coin, Cogito Protocol is presenting an AI-powered solution in the Crypto space that will change the world. This revolution…
Machine Learning Cogito Announces the Employee Experience (EX) Score for Measuring Employee Sentiment in Customer… Business Wire Apr 26, 2023 Cogito, the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score, derived from a unique machine…
Machine Learning Cogito Enhances Conversation AI, Bolstering Real-Time Agent Assist and Coaching Capabilities AIT News Desk Jan 25, 2023 Product enhancements include a combination of topic-based machine learning models, self-service admin for easy topic generation, real-time…
Machine Learning Cogito Announces an AI-Informed Personalized Coaching Solution to Support Frontline Professional… AIT News Desk Oct 19, 2022 The new module automates the creation of personalized growth plans, streamlines coaching preparation for team leaders and provides continuous…
Machine Learning Cogito Announces New Executive Leadership Appointments AIT News Desk Mar 17, 2022 The internal promotions celebrate the strategic and driven leaders committed to Cogito’s growth Cogito, the leader in AI Coaching Systems for the…
SaaS Cogito Adds CX and SaaS Expert to Board AIT News Desk Feb 18, 2021 Leadership Team Welcomes Susan Carstensen to Empower Empathy at Scale in the Enterprise Cogito, the leader in AI Coaching Systems for the…