Browsing Tag

Contact Center

Talkdesk Expands Healthcare AI and Integration with Autopilot Enhancements

Business Wire Mar 19, 2024

Generative artificial intelligence, combined with deeply integrated and specific healthcare workflows, delivers powerful self-service to improve…

Technology

OneCloud CX Brings Powerful AI Features to Omnichannel Contact Center Solutions

PRNewswire Feb 15, 2024

OneCloud, a leading provider of cloud-based solutions, is enhancing the services they provide with OneCloud CX™, an innovative, AI-driven,…

Technology

Eltropy Doubles Down on Fintech Integrations and Generative AI Innovation in 2024

AIT News Desk Feb 9, 2024

Digital conversations platform leader surpasses 40 key partnerships with fintech leaders to elevate AI-powered member engagement for credit unions…

Machine Learning

8×8’s AI-powered Intelligent Customer Assistant Drives Customer Experience Success and Enhanced…

Business Wire Nov 3, 2023

8x8, Inc. a leading integrated cloud contact center and unified communications platform provider announced that 8x8 Intelligent Customer Assistant has…

Customer Experience

Zendesk Unfurls New CX Capabilities powered by Generative Artificial Intelligence

Sudipto Ghosh Oct 5, 2023

Customer experience (CX) leaders are quickly realizing the infinite possibilities of using Generative Artificial Intelligence or GAI in the…

Cloud

Intermedia Cloud Communications Announces Expansion of Free International Calling Zone to Up to 33…

PRNewswire Oct 4, 2023

Intermedia Cloud Communications, a leading provider of intelligent cloud communications and collaboration solutions including voice, video, chat,…

Machine Learning

Contact Center Technologies Hold Key to Customer Experience (CX) Improvements

PR Newswire Oct 3, 2023

The Northridge Group Aligns with RISE Technology Advisors and Uniphore to Bring Artificial Intelligence (AI), Assisted Agent Solutions to Fortune 500…

Technology