AIT Featured Posts AI-Based Contact Centers for Modern Businesses Jayashree Jayashankar Apr 5, 2023 Picture this. It’s been a few days since you ordered the much-loved designer handbag online and there’s no sign of the product. You decide to check…
Cloud UJET Teams with Google Cloud to Deliver Complete AI-Powered Contact Center Platform AIT News Desk Mar 24, 2022 Google’s Contact Center AI Suite to Include Cloud Contact Center Platform and Services based on UJET UJET, Inc., the intelligent, modern contact…
Customer Experience Observe.AI Expands Into Omnichannel Customer Experience Market With ScopeAI Acquisition AIT News Desk Aug 31, 2021 The leader in Contact Center AI announces new omnichannel conversation intelligence offerings that uncover new insights from customer…
Cloud Observe.AI Adds Jon Heaps as Vice President of Channel AIT News Desk Mar 25, 2021 Contact Center Industry Veteran Joins Observe.AI to Drive Growth in Critical Channel Ecosystem Observe.AI, a leader in Contact Center AI,…
Analytics Kin + Carta: Partner for Google’s Business Messages AIT News Desk Aug 3, 2020 Kin + Carta, an award-winning global technology and innovation consulting firm, is a partner for Google's recently expanded Business Messages. With…
Computing Kin + Carta Recognized by Google Cloud as global Rapid Response Virtual Agent Integration Partner AIT News Desk Apr 30, 2020 Designed to help businesses build and implement customized contact center virtual agents Kin + Carta is being recognized by Google Cloud as a…
5G Technology Google Cloud Unveils Strategy for Telecommunications Industry, Announces New Solutions, Customers,… AIT News Desk Mar 5, 2020 Unveils Global Mobile Edge Cloud strategy for accelerating 5G monetization Launches new collaboration with AT&T to develop 5G edge computing…
Guest Authors AI’s Next Frontier: The Contact Center Dan Burkland Nov 20, 2018 Now, it’s AI’s time to revolutionize the contact center by enabling amazing customer experiences, driving up customer loyalty and increasing revenue.…