Contact Center as a Service

Glia, the leader in customer interaction technology, launched Glia Cortex, the first responsible AI platform built specifically for the financial…

Intermedia's award-winning cloud solutions and holistic approach to partner success help Service Providers strengthen their brands, own their customer…

To meet the demand for reliable AI interventions, Alorica and Genesys are teaming up to unlock the highest value of emerging technology for brands to…

Contact center performance now affects enterprise value, so more companies are embracing cloud-based contact platforms, ISG Provider Lens report…

Verint, The Customer Engagement Company, announced it has earned co-sell ready status with Microsoft and that the Verint Open Contact Center as a…

CloudHesive, __title__ Amazon Web service (AWS)]Premier Tier Services Partner, announced that it has achieved the AWS Service Ready designation for…

Talkdesk’s intelligent, cloud-based contact center capabilities plus Windstream Enterprise’s managed services give enterprises all the tools to…

Strategic acquisition expands Cyara’s solutions for AI and cloud contact center migration assurance Cyara, the creator and leader of the…

LinkLive, the leading cloud-based Contact Center as a Service (CCaaS) provider, announced the launch of its refreshed native mobile app, LinkLive…

NICE recognized as a Leader, receiving the highest scores in the current offering and strategy categories and the highest possible score in the…