Contact Center Experience

A well-shared industry statistic, call centers face an annual employee turnover rate of 26%; a figure exceptionally high compared to the UK average of…

Cresta, the leader in AI-Driven Real-Time Coaching for the contact center, released their report assessing the unique problem of agent lifecycle in…

In 1876, Alexander Graham Bell patented the telephone. The New Yorker later published an article commenting on the “ingenious contraption” and…

Expanded mobility and visibility and new partnership strengthens Fuze's integrated contact center as a service offering Fuze, the leading…

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been appointed by multinational…