Browsing Tag

Contact Center Operations

Contact Center Technologies Hold Key to Customer Experience (CX) Improvements

PR Newswire Oct 3, 2023

The Northridge Group Aligns with RISE Technology Advisors and Uniphore to Bring Artificial Intelligence (AI), Assisted Agent Solutions to Fortune 500…

Cloud

UJET Ranked #1 in Both Enterprise and Mid-Market User Satisfaction For Contact Center Operations

AIT News Desk Mar 31, 2022

Leader for 8th Consecutive Quarter, Earning 95 out of 100 Score in Usability UJET, Inc., the world’s most advanced cloud contact center provider,…

SaaS

Inspiro Outshines Its Workforce Management Capabilities With Workgenda

AIT News Desk Oct 29, 2020

Outsourcing specialist Inspiro has selected WorkGenda, a next-generation SaaS Workforce Management Optimization solution, for managing and optimizing…

Sales and Customer Support

Aceyus Leverages AWS to Streamline Contact Center Operations

AIT News Desk Oct 21, 2020

Aceyus Inc., a leading provider of customer experience solutions specializing in enterprise-level data management and reporting, announces that it is…

Martech

iOPEX Technologies Launches Work at Home Agents for Customer Management Services

AIT News Desk Jun 15, 2020

A resilient business model that provides flexibility to meet changing demands iOPEX Technologies, a global business operations and technology…

Technology

Navy Federal Simplifies Security with Launch of VoiceID

AIT News Desk Mar 3, 2020

Navy Federal Credit Union announced the launch of VoiceID, a new technology that allows its members to use their voice to verify their identity when…