Contact Center Operations

Outsourcing specialist Inspiro has selected WorkGenda, a next-generation SaaS Workforce Management Optimization solution, for managing and optimizing…

Aceyus Inc., a leading provider of customer experience solutions specializing in enterprise-level data management and reporting, announces that it is…

A resilient business model that provides flexibility to meet changing demands iOPEX Technologies, a global business operations and technology…

Navy Federal Credit Union announced the launch of VoiceID, a new technology that allows its members to use their voice to verify their identity when…