Contact Center platform.

Broadvoice AI Brings the Power of IVA and Advanced IVR Capabilities to SMBs and BPOs Broadvoice, an omnichannel contact center platform and unified…

UJET, Inc., the world’s most advanced contact center platform, announced the availability of its Agent Mobile App. The app empowers agents, employees,…

Bright Pattern, the highest-rated cloud contact center by customers, announces the world’s first omni-enterprise contact center platform in the latest…

Cognizant announced that it has been selected by Volkswagen Group Ireland (VWG Ireland), the multinational automotive manufacturer headquartered in…

Customer service providers can take advantage of accelerated business planning and commercial incentives for cloud migration UJET, the world’s…

TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, has…

Balto, the #1 real-time guidance platform, now offers swift and seamless integration with 8x8, the #1 business phone, video, chat, and contact center…

NICE announced an agreement with Bell, Canada's largest communications company, to expand access to NICE CXone for Contact Center as a Service (CCaaS)…

Dialpad unified communications drives a 90% improvement in answer rate and enables CareRev to better serve its healthcare professionals and…

Independent study evaluates the financial impact of deploying LiveVox’s Blended Omnichannel and purpose-built CRM together for improved agent…