contact center solutions

Avaya has already enabled over 150,000 agents worldwide to work remotely in response to the pandemic, and is providing global technical hotlines to…

Unifies customer experience across multiple contact centers to improve customer satisfaction ENGIE France BtoC innovates daily to become the global…

8x8 Cloud Voice, Chat, Video and Contact Center Solutions Now Available Allowing Leading Canadian Channel Partners to Accelerate Business…

Simplified Procurement and Administrative Processes Make It Easier for Enterprises to Access the Market-Leading Cloud Customer Experience Platform…

Genesys Supports the World's Leading Messaging Services, Including Apple Business Chat Genesys, the global leader in cloud customer experience and…

Chatbots Are Also More Polite Than Humans, Say Nearly 40% of Genesys Survey Respondents As organizations increasingly look to artificial…

Avaya Displacements Drive 143% Increase in Genesys Cloud Sales Genesys, the global leader in omnichannel customer experience and contact center…

Enhancing the Contact Center to Improve Customer Experiences in Real-Time with the Power of Cloud Data Analytics Cisco announced its intent to…

Opinion Survey from Genesys Flags Manufacturing, Retail, Telemarketing and Data Entry Positions as Most Likely to Be Impacted by AI A new …