Browsing Tag

contact center solutions

Avaya Offers Complimentary Work from Anywhere Contact Center Solutions to Help Address COVID-19…

AIT News Desk Mar 13, 2020

Avaya has already enabled over 150,000 agents worldwide to work remotely in response to the pandemic, and is providing global technical hotlines to…

AIT News Desk Mar 11, 2020

Unifies customer experience across multiple contact centers to improve customer satisfaction ENGIE France BtoC innovates daily to become the global…

AIT News Desk Mar 10, 2020

8x8 Cloud Voice, Chat, Video and Contact Center Solutions Now Available Allowing Leading Canadian Channel Partners to Accelerate Business…

AIT News Desk Feb 27, 2020

Simplified Procurement and Administrative Processes Make It Easier for Enterprises to Access the Market-Leading Cloud Customer Experience Platform…

AIT News Desk Feb 21, 2020

Genesys Supports the World's Leading Messaging Services, Including Apple Business Chat Genesys, the global leader in cloud customer experience and…

AIT News Desk Nov 7, 2019

Chatbots Are Also More Polite Than Humans, Say Nearly 40% of Genesys Survey Respondents As organizations increasingly look to artificial…

AIT News Desk Sep 12, 2019

Avaya Displacements Drive 143% Increase in Genesys Cloud Sales Genesys, the global leader in omnichannel customer experience and contact center…

AIT News Desk Aug 28, 2019

Enhancing the Contact Center to Improve Customer Experiences in Real-Time with the Power of Cloud Data Analytics Cisco announced its intent to…

AIT News Desk Aug 7, 2019

Opinion Survey from Genesys Flags Manufacturing, Retail, Telemarketing and Data Entry Positions as Most Likely to Be Impacted by AI A new …