Contact Center

As contact centers are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company’s…

Legacy solutions impede health care industry’s ability to provide optimal patient experience Majority of patients surveyed do not believe health…

 The report by Gartner evaluates companies based on their completeness of vision and ability to execute Atento, one of the five largest global…

Cloud Communications Provider Recognized for Best Customer Satisfaction Strategy, Best Customer Feedback Strategy and Best Front-Line Customer Service…

With remote work here to stay, NICE enables organizations to virtually keep employees under one roof and empower excellence anywhere NICE announced…

Five9, an industry-leading provider of the intelligent cloud contact center, announced the appointment of Genefa Murphy, PhD, an industry recognized…

REPAY Holdings Corporation, a leading provider of vertically-integrated payment solutions, announced a technology integration with LiveVox, a…

Presenting new insights from CX leaders on 2021 priorities, the survey shows that 79 percent believe agents are performing as well as or…

New Alliance Between Aceyus and Verizon Allows Both SSA Employees and the Public to Benefit From a Streamlined, All-Encompassing UC/CX Platform…

OnX Canada, a leading provider of business technology and solutions, is pleased to introduce a powerful new Unified Communications as a Service…