Contact Center

Dialpad, Inc., the AI-powered cloud business phone and contact center provider for modern businesses, announced $100 million in Series E funding. The…

8×8, Inc., a leading integrated cloud communications platform, announced that Sefton Council, the governing body for the Metropolitan Borough of…

Replicant, the world’s first autonomous contact center announced the closing of $27 million Series A financing led by Norwest Venture Partners with…

3CLogic, a leading provider of cloud contact center solutions, announced its latest release for Microsoft Dynamics 365. The announcement comes on the…

Humach, a leading agent and technology outsourcer, has completed the acquisition of InfinitAI, a Colorado-based provider of purpose-built artificial…

Increased control over inbound emails Maintaining full control over the multifaceted email communication channel, with all its intricacies, is…

Avaya’s solutions combine resources, insights, and knowledge from across the organization to deliver outstanding customer and employee experiences…

NICE Holds 40% Market Share, More Than Six Percentage Points Greater Than Nearest Competitor NICE announced that it has been recognized by DMG…

Naver search platform, the creator of LINE, Asia-Pacific's leading messenger app with over 600 million users, uses Bright Pattern Contact Center for…

AVOXI integrates with essential CRM technologies to increase contact center efficiency and improve customer satisfaction AVOXI, the leading cloud…