Contact Center

ComputerTalk, developer of ice Contact Center with Microsoft Teams, and Tethr, the leading AI-powered conversation intelligence platform announced the…

JustCall by SaaS Labs, a leading contact center software provider for small and medium-sized businesses (SMBs), announced the launch of JustCall iQ,…

Qualtrics, the leader and creator of the experience management (XM) category, announced the general availability of three new contact center…

UJET, the intelligent, modern contact center platform, is pleased to unveil its latest contact center integration with Microsoft Teams. This…

Cogito, the leader in real-time coaching and guidance for the enterprise, announced its Employee Experience (EX) Score, derived from a unique machine…

TouchPoint One, the leading provider of workforce engagement and performance management solutions for contact centers, announced  a new release of its…

 SuccessKPI,a leading, cloud-native, contact center customer experience insight and action platform provider, announced integration with Zoom Video…

Customized integration between LiveVox’s contact center and CGI’s CACS X default management solution will be on display this month at Consumer…

NICE recognized as a Leader, receiving the highest scores in the current offering and strategy categories and the highest possible score in the…

Dialpad, the industry-leading Ai-Powered Customer Intelligence Platform, announced it has been named in the Gartner Peer Insights “Voice of the…