Contact Center

Promotion of Kristin King as chief customer officer follows two years of customer-led growth and expansion of customer success and support teams…

24-7 Intouch, a global leader in contact center and technology solutions, announced it is changing its corporate name to IntouchCX to better align…

UJET quickly transitions hundreds of GNC customer service agents across multiple locations onto its cloud platform to optimize the consumer…

New category will reshape employee collaboration and unlock customer satisfaction Dialpad’s Ai-Powered Customer Intelligence Platform and…

The latest updates to the Five9 platform help companies create fluid experiences across digital and voice channels and unlock more value from their…

Observe.AI integrates with Zoom Contact Center to accelerate contact center agent performance and productivity Observe.AI, the most robust…

Cresta, the leader in real-time intelligence for the contact center, announced that it has bolstered its executive team with the additions of Scott…

For many enterprises facing changing customer expectations and technologies, as-a-service offerings are the fastest way forward, ISG Provider Lens…

Invoca, the cloud leader in AI-powered conversation intelligence for revenue teams, who recently raised $83 million in Series F equity financing at a…

Balto, a leader in uniting contact center agents with AI for better conversations, announced its partnership with Five9, an industry-leading provider…