Contact Center

Innovative Cloud Contact Center Provider Enables Brands to Massively Scale and Continually Improve Virtual Agent Interactions UJET,., the world’s…

Partnership aims to develop business growth in Cisco and Microsoft reseller groups CallTower, a global leader in delivering cloud-based…

Leading Digital Communications platform for Credit Unions and Community Banks now offers one seamless platform for Text, Chat, Voice, and Video…

Leading Digital Communications platform for Credit Unions and Community Banks now offers one seamless platform for Text, Chat, Voice, and Video…

50% are focused on reducing agent/employee turnover and 44% are focused on implementing AI and automation to assist agents Five9, Inc., a leading…

Balto, the leader in uniting contact center agents with AI for better conversations, is pleased to announce the launch of its next-gen integration: an…

Leading European HR services provider puts people at the heart of contact center transformation that features Microsoft Teams integration…

 Talkdesk survey reveals nearly half of consumers believe the metaverse will make human connections stronger and improve relationships with family,…

Medallia, Inc., the global leader in customer and employee experience, announced it has signed a definitive agreement to acquire Mindful, the leader…

Global Talkdesk Research report shows value of AI remains uncontested, but barriers persist in fully realizing scale and scope of AI ambitions…