Balto Announces Partnership with Five9 to Empower Agents with Conversation Excellence
Balto, a leader in uniting contact center agents with AI for better conversations, announced its partnership with Five9, an industry-leading provider…
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Contact Center
UJET Launches AI-Modeled Interaction Design to Identify and Value Optimal Virtual Agent Deployments
Innovative Cloud Contact Center Provider Enables Brands to Massively Scale and Continually Improve Virtual Agent Interactions
UJET,., the world’s…
TD Synnex and CallTower Announce Partnership
Partnership aims to develop business growth in Cisco and Microsoft reseller groups
CallTower, a global leader in delivering cloud-based…
Eltropy Acquires Marsview AI, Empowering Financial Institutions to Automate the Contact Center
Leading Digital Communications platform for Credit Unions and Community Banks now offers one seamless platform for Text, Chat, Voice, and Video…
Eltropy Acquires Marsview AI, Empowering Financial Institutions to Automate the Contact Center
Leading Digital Communications platform for Credit Unions and Community Banks now offers one seamless platform for Text, Chat, Voice, and Video…
Five9 International Study Finds 9 out of 10 Contact Centers Have Increased Focus on Agent and…
50% are focused on reducing agent/employee turnover and 44% are focused on implementing AI and automation to assist agents
Five9, Inc., a leading…
Balto Now Embedded Directly Within Major CCaaS and Workflow Systems for Simplified Contact Center…
Balto, the leader in uniting contact center agents with AI for better conversations, is pleased to announce the launch of its next-gen integration: an…
SD Worx Chooses Talkdesk Contact Center Solution
Leading European HR services provider puts people at the heart of contact center transformation that features Microsoft Teams integration…
Consumers Look to the Metaverse for Deeper Connections
Talkdesk survey reveals nearly half of consumers believe the metaverse will make human connections stronger and improve relationships with family,…
Medallia to Acquire Mindful, the Global Leader in Contact Center Callback Technology
Medallia, Inc., the global leader in customer and employee experience, announced it has signed a definitive agreement to acquire Mindful, the leader…