Contact Center

New and expanded features include call and screen recording, video playback, after-work automation and quality forms to complement automated…

Artificial Intelligence Services, New Automation Processes, and Workflows Can Raise WFH Agent Productivity ASAPP, Inc., the AI Cloud company…

 Sprinklr , the unified customer experience management (Unified-CXM) platform for modern enterprises,  announced a new partnership with Twilio, the…

Solvvy Offers Advanced Conversational AI and Automation Capabilities to Accelerate Zoom’s Delivery of Personalized, Effortless Customer Experiences…

Strategic Business Acquisition Brings Together the IT and Telecom Industry’s Best People, Practices and Platforms; Sets the Stage for the Channel…

Embedded offering will allow ServiceNow customers to access session replay tools within the platform for the first time Quantum Metric, the…

State-of-the-Art Facility Provides 30,000 Square Feet of Class A Office Space iQor, a managed services provider of customer engagement and…

With Sprinklr Modern Care and Amazon Connect, brands can integrate contact center operations to create better customer experiences at every…

Jenne, Inc. announced that Jenne Cloud Services Brokerage has partnered with Talkdesk, Inc., a global cloud contact center leader for…

Google’s Contact Center AI Suite to Include Cloud Contact Center Platform and Services based on UJET UJET, Inc., the intelligent, modern contact…