Contact Center

Balto, the #1 real-time guidance platform for contact centers, has partnered with NobelBiz, a leading innovator in contact center solutions, to offer…

Cresta, the leader in AI-Driven Real-Time Coaching for the contact center, released their report assessing the unique problem of agent lifecycle in…

Playvox, the leading provider of workforce engagement management solutions for the digital-first and CRM-centric contact center, announced it has…

Based on its recent analysis of the North American contact center industry, Frost & Sullivan recognizes LumenVox, a leading provider of AI-driven…

Uniphore announced that it has completed its acquisition of Jacada and is unveiling the industry’s most comprehensive platform that will further…

CallTower, an international leader in delivering cloud-based enterprise-class unified communications, contact center and collaboration solutions, has…

Seasoned Professional Adds a New Dimension to Intradiem’s “People-First” Approach Intradiem, the leading provider of Intelligent Automation…

Research Identifies Top Personal Values in High-Performing Contact Center Agents to Help Companies Improve Overall Employee Engagement and Customer…

8x8, Inc. a leading integrated cloud communications platform,  announced it has been named a Challenger in the 2021 Gartner Magic Quadrant for Contact…

Dialpad for Education Drives a Connected Campus for Students, Staff and Faculty at Lapu Dialpad Inc., the industry leader in AI-powered…