Contact Center

New Integration Combines Best-of-Breed Collaboration Tools to Fuel the Workforce of Today and Tomorrow Dialpad Inc., the industry leader in…

AVOXI, a global communications platform, continues its strong momentum, achieving record-breaking numbers as the company closes out the second quarter…

NICE Enlighten AI Feedback powers agile real-time action with hyper-personalized surveys to quickly resolve customer issues NICE announced…

The Solution Bridges the Digital Gap Between Customers and Organization Contact Centers Through an Innovative, Real-Time Troubleshooting Solution…

AI Daily Roundup starts today! We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …

Infobip’s new Messenger API for Instagram integration will help customer support teams provide fast and contextualized support to its Instagram users…

Leading multi-mobility company Cabify selects Talkdesk as its contact center provider for drivers across multiple international locations…

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, appointed Todd Zerbe as Senior Vice President of…

Multi-year extension addresses accelerating market demand for an integrated, best-in-class Unified Communications as a Service (UCaaS)-Contact Center…

Enhanced Capabilities, Incentives and Training Platforms Redefine the Vonage Channel Partner Experience Vonage, a global leader in cloud…