Contact Center

Collaboration empowers brands to seamlessly leverage AI recommendations to increase agent efficiency and effectiveness LivePerson, a global leader…

Spring 2021 Release Introduces 8x8 Work for Web to Enable Device, OS and App Freedom; 8x8 Offers the Industry’s Only Platform-Wide SLA Across Cloud…

Enhanced security partnership to deliver assurance with Microsoft Cloud and Microsoft GCC High for CMMC compliant environments CallTower, a global…

85% of Contact Center Leaders are Optimistic That Contact Centers Will Be a Revenue Driver in the Future, and 72% Are Preparing for Growth by Hiring…

CallMiner commissioned study reveals business leaders are increasingly turning to AI and automation to improve agent experience and decision-making…

COPC Inc., a global consulting, certification and training firm that has set the standard in customer experience (CX), is pleased to announce that it…

The global BPO leader will hire 1,000+ positions in Greece in 2021 to support client growth and serve 24 languages through its state-of-the-art…

Unique Combination of Deep First-Party Data Insights, Digital Capabilities and Contact Center Agents Previously Not Available in North America…

AVOXI expands integrations with essential CRM technologies to increase contact center efficiency and improve customer satisfaction AVOXI, a global…

Bright Pattern Launches Mobile Desktop App to Allow Contact Centers to Effortlessly Manage Omnichannel Customer Conversations From Their Mobile Phone…