CommunityWFM Unveils Advanced AI Driven Forecasting
New AI delivers fully automated forecasting, streamlining contact center operations.
CommunityWFM, one of the premier contact center…
Browsing Tag
Contact Centers
The Evolution of Conversational AI in Contact Centers: From Rule-Based Systems to Deep Learning…
The adoption of AI in contact centers has transformed the way businesses interact with their customers. From handling basic inquiries to providing…
How AI can help Businesses Run Service Centres and Contact Centres at Lower Costs?
Introduction
Artificial Intelligence (AI) is revolutionizing contact and service centers, offering unprecedented efficiency and customer service…
Carbyn’s New ‘Responder Connect’ Feature Provides Advanced Situational Awareness…
Carbyne, a global leader in public safety technology, today announced enhancements to its Responder Connect feature, which allows telecommunicators to…
Special Edition: 55 All-time Best Artificial Intelligence Quotes
So, it was an action-filled week for AI trend-watchers around the world! The hype is getting real now. While the week buzzed with news related to…
X4 Summit 2024 Recap: Qualtrics Shows Why Organizations Need a C-E-Xy (Customer Experience +…
Historically, organizations kept employee experience (EX) separate from their customer experience (CX) initiatives, costing them uncontrolled…
AiThority Interview with Rebecca Clyde, Co-founder and CEO of Botco.ai
Generative AI has toppled many antique beliefs that existed in the customer success and communications industry. While the buzz around…
Hybrid Work, AI Tools Shake Up Australian Contact Centers
As customer experience becomes central to company performance, enterprises turn to cloud solutions and service providers, ISG Provider Lens report…
Cognigy Unveils Its Knowledge AI Solution for Enterprise Customer Service
Harnessing the Power of Generative AI, New Question and Answer Technology Delivers Ability to Create AI Agents in a Fraction of Time
With a…
AiThority Interview with Fabrice Martin, Chief Product Officer of Qualtrics XM for Customer…
Brands are constantly trying to provide the best customer service by keeping with the latest customer experience (CX) trends. CX has emerged as a key…
