Contact Centers

Introduction Artificial Intelligence (AI) is revolutionizing contact and service centers, offering unprecedented efficiency and customer service…

Carbyne, a global leader in public safety technology, today announced enhancements to its Responder Connect feature, which allows telecommunicators to…

So, it was an action-filled week for AI trend-watchers around the world! The hype is getting real now. While the week buzzed with news related to…

Historically, organizations kept employee experience (EX) separate from their customer experience (CX) initiatives, costing them uncontrolled…

Generative AI has toppled many antique beliefs that existed in the customer success and communications industry. While the buzz around…

As customer experience becomes central to company performance, enterprises turn to cloud solutions and service providers, ISG Provider Lens report…

Harnessing the Power of Generative AI, New Question and Answer Technology Delivers Ability to Create AI Agents in a Fraction of Time With a…

Brands are constantly trying to provide the best customer service by keeping with the latest customer experience (CX) trends. CX has emerged as a key…

Significant resource planning efficiencies help European customer service outsourcer release valuable time back into customer care…

Generative AI may be a new beast in the town, and yet to be fully tamed for the industry purposes. However, its impact on every business,…