Contact Centers

 Invoca, a recognized leader in conversation intelligence AI, broadens its innovative PreSense product for modern contact centers to connect with…

TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies,…

SmartAgent will leverage generative AI technologies alongside its analytics and list of industry-leading conversational AI solutions, enabling…

Hi, Chris. Welcome to our Interview Series. Please tell us a little bit about your journey in the industry. How did you arrive at the idea of…

More than 75% of contact centers rely on intelligent chat solutions to improve their team’s performance, according to a new study published by…

Playvox, one of the leading providers of workforce engagement solutions for digital-first and CRM-centric contact centers, announced the launch of a…

Contact centers are looking to transition quickly from physical, on-premises solutions to cloud-based and hybrid models. This helps them gain…

As more consumers use digital channels, enterprises turn to service providers for cloud-based contact centers with advanced technologies, ISG…

Australian enterprises look to cloud contact centers and new technologies as more customers and employees move online, ISG Provider Lens report…

Companies keep improving customer experience with new technologies and services as work modes and consumer expectations change, ISG Provider Lens …