Contact Centers

More companies outsource contact centers as requirements expand, stakes for enterprise reputation increase, ISG Provider Lens report says US…

Eckoh, the global provider of Customer Engagement Security Solutions, has appointed Ruth Oakey as Global Marketing Director. Oakey, previously…

Powered by industry-leading conversation intelligence and high-fidelity performance data, new Observe.AI Reporting & Analytics empowers contact…

TCN's second annual "Consumer Insights about Customer Service" survey provides new insights and changes over the past year in Americans'…

Laivly, a market leader in AI and automation for contact centers, announced the launch of its attended AI platform. Designed to easily and quickly…

Dashbot, a conversational AI and data platform, announced the launch of its proprietary Conversational Data Cloud, letting customers build and…

Observe.AI , an Intelligent Workforce Platform that transforms contact centers through AI, unveiled its latest research, State of Contact Center…

Textel, the fastest and most reliable full-service, cloud-based texting platform for businesses and contact centers, announced an expanded partnership…

Zappix, the leading provider of Visual Self-Service, will provide visual self-service and digital automation including their flagship Visual IVR…

ConneXio's team has been there went there when it comes to CX, Contact Centers, Software and Resources. Their new platform, ConneXio Cloud, will be…